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Refund policy

QUANTAFUSION CO., LIMITED Return and Exchange Service


At QUANTAFUSION CO., LIMITED, we are always committed to providing every customer with an excellent shopping experience and worry-free after-sales service. In order to ensure your shopping satisfaction, we have specially launched a 14-day unconditional return and exchange service. The following is a detailed description of this service:


1. Service Scope


This service applies to all products purchased on the "qftechfusion.com" website, including but not limited to cups, tea sets, etc. As long as the products you purchased meet the return and exchange conditions, you can apply for unconditional return and exchange within 14 days after receiving the products.


2. Return and Exchange Conditions


  • Product integrity: The returned products must be in their original state, unused, undamaged, and all accessories, packaging, labels, etc. are intact.
  • Time limit: You must apply for return and exchange within 14 days after receiving the products.
  • Non-customized products: Customized products (such as engraving, special designs, etc.) are unique and are not applicable to this return and exchange service.

3. Return and Exchange Process


  • Apply for return and exchange: Log in to your "qftechfusion.com" account, enter the order management page, select the product to be returned or exchanged, fill in the reason for return and exchange and submit the application.
  • Review application: Our customer service team will review your application as soon as possible after receiving it. After the review is passed, we will send you the return address and specific return and exchange requirements.
  • Send back the goods: Please send the goods back safely and intact according to the address and requirements we provide. Please make sure you choose a reliable logistics method and keep the logistics order number for easy inquiry.
  • Refund or exchange: After receiving the returned goods, we will conduct a quality inspection. If the goods meet the return and exchange conditions, we will handle the refund or exchange procedures for you as soon as possible. The refund will be returned to your payment account by the original route, and the exchange will be sent out according to your requirements.

4. Notes


  • Freight cost: For returns and exchanges caused by personal reasons of the customer (such as dislike, inappropriate size, etc.), the freight shall be borne by the customer. If the return or exchange is due to product quality problems, we will bear the round-trip shipping costs.
  • Refund time limit: The refund processing time is usually 3-7 working days, and the specific arrival time may vary depending on the bank or payment platform.
  • Exchange restrictions: If you choose to exchange, please make sure that the required product is still in stock. If the stock is insufficient, we will process a refund for you.


At QUANTAFUSION CO., LIMITED, we always put customer satisfaction first. We look forward to providing you with a more secure and convenient shopping experience through our 14-day no-reason return and exchange service. Thank you for your support and trust!